Shipping and Returns Policy for Everflowerpotcom
Thank you for shopping at everflowerpotcom We are committed to ensuring your complete satisfaction with our premium vases and home decor items Please review the following policy regarding shipping returns and refunds
Shipping Information
We process and ship orders within 1 to 3 business days after order confirmation You will receive a shipping confirmation email with tracking information once your order has been dispatched Delivery times vary depending on your location and the selected shipping method Please note that we are not responsible for delays caused by shipping carriers or customs
Returns and Refunds Policy
Our policy lasts 14 days from the date you receive your item If 14 days have passed since your receipt we cannot offer you a refund or exchange To be eligible for a return your item must be unused and in the same condition that you received it It must also be in the original packaging Several types of goods are exempt from being returned such as custom made or personalized vases Please contact us if you have questions about your specific item
14 Day Hassle Free Refund
We offer a 14 day no questions asked refund for all standard items This means you can return any eligible vase within 14 days of delivery for any reason Please ensure the item is returned in its original unused condition with all accessories and packaging
Refund Processing Time
Once your return is received and inspected we will send you an email to notify you that we have received your returned item We will also notify you of the approval or rejection of your refund If approved your refund will be processed and a credit will be applied to your original method of payment Please be advised that it may take at least 14 business days for the refund to be reflected in your account after we have issued the approval This time frame includes processing on our end and the time required by your bank or payment provider to post the credit
Refunds via PayPal
For payments made through PayPal please note that refund processing may require at least 14 business days to complete In certain regions due to legal requirements mandated by PayPal the refund process may extend up to 30 days We appreciate your patience during this period
Return Shipping Costs
Buyers are responsible for the cost of return shipping The shipping charges for returning your item will not be reimbursed We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee that we will receive your returned item
Return Process
To initiate a return please follow these steps
1 Contact our customer service team at help@everflowerpot.com
within the 14 day return period Provide your order number and the reason for your return
2 Our team will respond with a Return Merchandise Authorization RMA number and detailed instructions
3 Carefully pack the item in its original packaging including all parts and accessories Include the RMA number inside the package
4 Ship the package to the return address provided below using a trackable method Please retain your shipping receipt until the process is complete
5 Once we receive and inspect the item we will notify you regarding the status of your refund
Return Address
Please ship your return to the following address Ensure you include the RMA number provided by our customer service team
Everflowerpot
Returns Department
Return Address: Room B, 43rd Floor, Guan Men Kou Garden, 940 Guan Men Kou Street, Tsuen Wan
Exchanges
We only replace items if they are defective or damaged upon receipt If you need to exchange it for the same item please contact us at help@everflowerpot.com
Contact Us
If you have any questions about our Shipping and Returns Policy please do not hesitate to contact us
Email help@everflowerpot.com
Company Everflowerpot
